Privacy Policy
On Wheels Removals
Effective Date: 17/01/2025
On Wheels Removals (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information (e.g., name, email address, phone number, postal address)
- Service-Related Information (e.g., pickup and delivery addresses, moving details, special service requests)
- Payment Information (e.g., credit/debit card details, billing information, transaction history)
- Communication Data (e.g., email correspondence, customer service interactions)
- Technical Data (e.g., IP address, browser type, device information when using our website)
2. How We Collect Information
We collect personal information through:
- Direct interactions (e.g., when you contact us, request a quote, or book a service)
- Our website (e.g., through contact forms, cookies, and analytics tools)
- Third-party service providers (e.g., payment processors, marketing platforms)
3. How We Use Your Information
We use your personal information to:
- Provide and manage our removal services
- Process payments and invoices
- Respond to inquiries and provide customer support
- Improve our website, services, and customer experience
- Send updates, promotional offers, and service-related communications (with your consent)
- Comply with legal and regulatory obligations
4. Disclosure of Personal Information
We may share your personal information with:
- Third-party service providers who assist in our operations (e.g., payment processors, logistics partners, IT service providers)
- Legal and regulatory authorities when required by law
- Business partners for marketing purposes (with your consent)
- In case of a business transfer (e.g., sale, merger, or acquisition)
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure. However, while we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information
- Withdraw consent for marketing communications
- Request the deletion of your personal data (subject to legal obligations)
- Restrict or object to certain data processing activities
To exercise your rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
On Wheels Removals
contact@owremovals.com
By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described.
